As part of the implementation plan Global assigns a group of individuals knowledgeable in all aspects of the installation process to work with your project leader. These include an Account Manager, Business Analysts and a team of conversion, training, and programming personnel. The Account Manager has the primary responsibility for the successful implementation of the UNISON system.
The implementation project plan will be a collaborative effort between your Global Account Manager and your project leader. It is important that the project plan be realistic, with attainable goals and practical task assignments. The project plan will be continually reviewed to ensure that scheduled tasks are on-track. The plan will be updated as necessary to reflect changes in the plan and/or the current status of the project.
Global will provide recommendations for hardware configurations and assist you as you make your hardware purchases.
Global will provide installation services for all UNISON-related software. Our technicians will build the Database Server(s), the Application Server(s), and install relevant software on the clients. We will work with your System Administrator or Database Administrator to instruct them in the system configurations and installation procedures.
The business process and system usage review is a matching of business processes with software functionality. It enables Global to gain an understanding of your business practices and work flow. It will enable you and Global to review your business processes and identify UNISON functionality “fits” and “misses”. In some cases you may determine that your business processes may need to change. In some cases Global may make recommendations on business process changes to allow you to take advantage of UNISON functionality. In some cases additional functionality may need to be added to UNISON to accommodate the business processes.
Global recommends a “Train the Trainer” methodology. This involves training the project team and a representative group of users from each functional department who will be responsible for training the user community. This method enables the “trainers” to learn the UNISON package and customize training to their specific corporate needs. It also enables the project team members and user community representatives to better assist in the conversion and testing phases of the project.
Once modification requirements have been identified, a global Business Analyst will determine the business needs and translate them into a Business Requirement document. This will detail the software customization necessary to meet the business requirements.
A Global programmer/analyst will produce a programming specification document defining the software requirements as they were outlined in the approved business specification. A team of Global programmers will translate the approved business/programming specification into a series of programs as defined. A Global business analyst will review the completed modifications to assure that they conform to the specifications as were outlined and test to ensure that all programming design paths are accurate and error free. The approved software will be delivered for user testing.
The GTS Account Manager will work with the Client project team to create a conversion schedule. GTS Programmers and Conversion Specialists are available to help the Client’s conversion team if requested. GTS has a suite of programs which can be used in the conversion effort. Custom programs or scripts can be created to assist with the manipulation of data based on Client-provided business rules. GTS analysts may work with the Client’s conversion team to verify the accuracy of the converted data.
The purpose of system testing by the Client is to ensure that all processes function as anticipated and to ensure that all process output is correct. All programs which will be used in the production environment should be tested prior to putting the system into production.
It is not always possible to perform true “parallel processing”. True parallel processing is extremely time and resource intensive. Global recommends small controlled periods of “parallel” processing. An actual day’s transactions can be processed in a test environment over a period of time, as time and resources allow. Once the transactions have been processed, the output and results can be verified against that of the current production system.
End user training will take place toward the end of the implementation. Training should take place after the modifications have been completed and approved, and after completion of a full test data conversion. This will allow the Client to train in a full “test” production environment, with software the users will be using and with data that is familiar. We recommend a site be established with access to the test environment where users can “practice”.
The Client’s Project Manager and the Global Account Manager have been monitoring all implementation activities, adjusting the project plan, assigning and re-assigning resources and reporting the progress of this project throughout the entire process. “Live” day has been scheduled in accordance with the completion of the necessary predecessor task, including completion of all testing and data conversion. Global will have at least one representative at your site available for assistance during the first few days of live processing. At a minimum, your Global Account Manager will be on site. Global will provide resources for support and training for the "go live" period as deemed necessary by the Client and Global Account Manager.
The Global Account Manager will continue to monitor the status of your implementation for at least one full monthly processing cycle. Any problems or questions should be addressed to the Global Account Manager who will assign resources as required to address each issue and follow-up to ensure all issues have been addressed.
Once the Global Account Manager, in conjunction with your Project Manager, feels the users and technical staff are competent with the system, the Global Communications Center will be transitioned into the support process. Global Communications Center personnel are first-line support to all clients. Support extends from procedural questions to analysis of software or data anomalies to modification requests.